Perth Cocktail Functions Catering, Food Platters & Slush Machine Hire.
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FAQ
Frequently Asked Questions
Welcome to our FAQ page where we will do our very best to answer your questions. If we haven't covered your query please email or call us.
FAQs about Cosmic Cocktails in general.
FAQs about Cocktail Machine Hire.
FAQs about Finger Food Platters.
FAQs about Cocktail Bar Packages.
FAQs about Cosmic Cocktails in general.
Q. How long have you been in Business?
A. Cosmic Cocktails was first registered in November 1999. The business operated for several years as a weekend hobby for the former owner. In 2004 I (Clint) joined the former owner and managed Cosmic Cocktails for about 9 months before buying the business. From August 2004 I have worked fulltime operating and building Cosmic Cocktails into the business it is today. More details are available on the About Us page.
Q. Where are you located?
A. We are located in Wangara. Please visit our Contact Us page for a map and more details.
Q. What areas do you service?
A. We service all areas from Two Rocks to Mandurah and as far out as Northam. Please visit our Delivey Map for more information.
Q. Do you charge delivery?
A. Some areas we deliver to will have a small delivery fee. Please check when placing your order as we offer free delivery to many suburbs.
Q. Will I need to pay a deposit when I place my order?
A. Yes you will. The main reason is to secure your booking.
Q. Is the deposit refundable?
A. No. The deposit is not refundable as we may have turned away bookings to secure your booking. If you need to change your function date that's fine, your deposit will still count.
Q. Do you accept credit card?
A. Yes, we accept Mastercard, Visa, Diners and American Express. Please note Diners and American Express have a 3% surcharge.
Q. What if you cancel my booking or don't turn up?
A. We have a 200% Money Back Guarantee that we will never cancel a confirmed booking. ie If you book $1000 worth and pay a deposit of $100 if we cancel your booking we will refund you $2000. We have never Cancelled a booking and we always turn up.
Q. Do you have Public Liability Insurance?
A. Yes we have over 10 Million dollars cover in Public Liabilty Insurance. So you know you're in good hands.
Q. Is all of your hire equipment electrically tested and tagged?
A. Yes we have all of our equipment tested regularly.
Q. Can we use your service at our Venue?
A. We are the prefered supplier at many function centres, restaurants and hotels around Perth. Either check with your venue or give us a call and we will let you know.
FAQs about Cocktail Machine Hire.
Q. How much will it cost to hire a Cocktail Machine for the night?
A. The price of the Cocktail Machines doesn't change, but you may need to pay a small delivery charge. If your party is in a hall or on a boat extra charges may apply. Please click here for Cocktail Machine prices.
Q. How many flavours do you have to choose from?
A. We now have over 40 different flavours to choose from. You can view them here, I have spent a lot of time testing and photographing these flavours to help make you event one to remember.
Q. Do I need to supply the alcohol? How do I know what I need?
A. Yes you will need to supply the alcohol. The flavours you pick will determine what alcohol you require. If you look at our Slushy Flavours page you will see the alcohol requirements for each flavour.
Q. Do I have to put alcohol in them or can I leave them non-alcoholic?
A. You can leave them non-alcoholic if you prefer. We do have 6 flavours which are designed as non-alcoholic flavours, similar to what you would find at a cafe or your local Shopping Centre. The other flavours are also suitable to leave as non-alcoholic flavours.
Q. If I put the recommended alcohol in the mix, how strong will they be?
A. Most of the flavours require 2 x 700ml bottles of spirits, these will make your chosen flavours between 5% and 5.5% ALC/VOL.
Q. Can I add more Alcohol?
A. No, Alcohol doesn't freeze, so if you put more alcohol in than recommended your Slushy Machine won't be able to get slushy.
Q. Can I put less Alcohol in?
A. Yes you can, this will have no effect on the operation of the machine. If you put 1 x 700ml bottle of spirits in your drink it would work out to be between about 2.0% and 3% ALC/VOL. Or similar to having a light beer.
Q. How many drinks will I get from my Slushy Machine?
A. If you book a 2 Bowl Machine you will get about 120 200ml drinks, if you book a 3 Bowl Machine you will get about 180 200ml drinks. Please click here if you would like to book a Slushy Machine.
Q. Do you charge delivery?
A. Some areas we deliver to will have a small delivery fee. Please check when placing your order as we offer free delivery to many suburbs.
Q. Will I need to pay a deposit when I place my order?
A. Yes you will. The main reason is to secure your booking. If you book online you have the option of paying in full or just paying a $75 deposit.
Q. Is the deposit refundable?
A. No. The deposit is not refundable as we may have turned away bookings to secure your booking. If you need to change your function date that's fine, your deposit will still count.
Q. What if you cancel my booking or don't turn up?
A. We have a 200% Money Back Guarantee that we will never cancel a confirmed booking. ie If you book $280 worth and pay a deposit of $75 if we cancel your booking we will refund you $560. We have never Cancelled a booking and we always turn up.
Q. What if my machine breaks down?
A. We will fix the machine or replace it. Here at Cosmic Cocktails we want your party to be as sucessful as you do, that's why we have a technician on standby throughout the day. We set your machine up early in the day so we have time to detect any problems with the machines. Other companies may tell you their machines don't break down, but we know your smart enough to know that if it has moving parts, there''s a chance they may stop moving. (Please note we may not be able to attend after 7pm, but we will always try).
Q. What does the machine sit on?
A. You will need to supply a strong table or bench that will be able to hold upto 100kg. Glass top tables and plastic tables are not suitable. If you don't have a suitable table, you may hire one from us.
Q. Will I need to setup the machine?
A. Not at all. The machines are quite heavy and that's why we send two delivery staff with 99% of all deliveries and the other 1% we use a special trolley. We are one of the few companies who fully set up your machine. We will place your machine in a suitable location, on a suitable table with access to power, fill your machine with the required mixes and turn your machine on. Why? Because we check your machine to make sure everything is operating correctly. If there is a problem our staff are able to fix most problems straight away or call the technican for larger problems. Our set up procedures ensure your party is the successful event you planned. At the end of the night all you need to do is turn the machine off. We then return the next day for pick up. Click here to read our testimonials.
Q. Can I use a powerboard to run the machine?
A. No, powerboards tend to trip out when the machines are plugged in with other items.
Q. Can I order extra mixes? How much are they?
A. Yes you can. The refill mixes or back up mixes are $25 if you use them, if you don't use them we will just take them back. The refills make up another full bowls worth, just remember you may also need extra alcohol. When ordering online just tick the box for refills and we will bring one for each of your chosen flavours. Click here to order a machine or read our reviews.
Q. Can I order plastic cups or glasses from you?
A. Yes you can. For a full range of plastic cups click here and for glasses to hire click here.
Q. My party is in a hall, are there extra charges?
A. Yes, sometimes we charge a bond other times we have a set charge it depends on the halls terms. Please contact us and let us know which hall your function will be in and we can confirm your total price. We have done pick ups from halls after midnight this is for an extra charge.
Q. My party is on a boat, are there extra charges?
A. Yes, most of the boats only have a 10 to 15min time limit at the jetty for pick up and drop off. This gives us a limited time for delivery and pick up of your machine. Please contact us for an exact quote for your function.
Q. Can I pick the Slushy Machine up from you?
A. If you are a country client who is outside our normal delivery area, we will allow you to pick up a 2 Bowl Machine provided you have a suitable vehicle to transport it in. Please call for more details.
Q. Where are you located? Do you operate from a house?
A. We are located in Wangara. Please visit our Contact Us page for a map and more details. We operate from a FoodSafe Kitchen to ensure all of our products are safe for you to consume.
Q. What areas to you service?
A. We service all areas from Two Rocks to Mandurah and as far out as Northam. Please visit our Delivey Map for more information.
FAQs about Finger Food Catering.
Q. I know other slushie companys use outside catering companies to do their catering, do you?
A. No, all of our food is prepared, plattered, delivered and usually served by us.
Q. Do you operate from a house?
A. Definately not! Cosmic Cocktails commitment to producing safe quality products which has led to the introduction of FoodSafe training to all staff preparing food and storing food products. The FoodSafe program is run by the Australian Institute of Enviromental Health. This training ensures our premises are kept clean, our stock is regularly checked for quality, and proceedures are in place from when we receive ingredients until it is served to you our customers, so you can be confident your food is Safe to consume.
For more information about FoodSafe please visit http://foodsafe.eh.org.au/inaction.php
Q. What is the minimum amount of platters I can order?
A. The minimum platter order is 3 platters.
Q. Is there a delivery fee?
A. All orders under $500 have a $25 delivery fee, over $500 delivery is Free.
Q. Do you have Vegetarian options?
A. Yes we do. We have both hot vegetarian platters and cold vegetaian platters.
Q. Can we pick the platters up from you?
A. Yes you can, please contact us to arrange pick up. If you are ordering online just select the 'Pick up From Store' option.
Q. Can I hire Staff to serve the platters I am ordering from you?
A. Yes you can. Click here for Staff Hire details.
FAQs about Cocktail Bar Packages.
Q. Can we supply our own Alcohol?
A. We have packages which include the cost of everything required. All of your alcohol requirements are organised as part of your package to save you money.
Q. What is the minimum number of guests require to book a Cocktail Bar Package?
A. 30 guests are required as a minimum, and your function must go for atleast 3 hours. For more information and pricing please click here.
Q. Can I just hire Staff to come and make Cocktails for me?
A. No. Over the years we found that this never works. Our packages have been designed to take the stress from the host. Our packages include everything we need to serve you and your guests for the duration of your function.
FAQs about Staff Hire.
Q. If I book Staff online does that mean they are confirmed?
A. No. We will always check our Staff's availability before confirming your order.
Q. Do your Staff have training in the Responsible Service of Alcohol (RSA)?
A. Yes, our Staff are required to provide a copy of their RSA Certificate for our records.
Q. Can I hire Staff to serve my own food and drinks?
A. If we have the Staff available you can, but we give preference to orders with our services. For more information and pricing please click here.
FAQs about our Online Store.
Q. Can I order all of your services online?
A. Yes you can.
Q. Can you deliver your Party Supplies Australia Wide?
A. Yes we can. We use Australia Post and our site can give you postal charges.
Q. What if I can't fill in information I want to tell you because there isn't a box?
A. At the end of the check out process there is a Comment Box, just put your information in there.